Samsung has officially announced the global recall of Galaxy Note 7, following widespread incidents with several handsets catching fire or exploding due to faulty batteries installed. The company has volunteered to replace the faulty units after abandoning the device's proposed launch in United Kingdom and elsewhere.
It is now confirmed that the faulty battery unit is the root cause for the handsets exploding or catching fire while charging them. With around 35 cases of Note 7 explosion being reported globally, the company has stopped sales of the device citing customer safety as its absolute priority.
Here's Samsung's complete statement regarding its decision to recall Galaxy Note 7 shipments globally:
Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously. In response to recently reported cases of the new Galaxy Note7, we conducted a thorough investigation and found a battery cell issue.
To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.
The company has decidedly pulled off its flagship handset off the shelves, assuring to restore the stocks once the battery problem is fixed. Samsung has reassured that it's working with its partners to ensure a convenient and efficient replacement experience to its customers.
